S201-205 Homework: a letter of complaint

Here is the situation:

You went out for dinner with your friends to celebrate your birthday. You were very disappointed with the service you received. Write a letter of complaint to the restaurant manager explaining why you were dissatisfied and asking for an explanation and an apology.

Write 100-140 words. Remember the rules of letter-writing. Please bring your letter to class next week.

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Suggestions:

• If you don't know the restaurant manager by name, you can use this format:

Radio Street Restaurant
Attention: Manager

• First paragraph: Introduce yourself, explain why you are writing.
• Second paragraph: Briefly tell what happened at the restaurant.
• Third paragraph: Ask for the action(s) you want from the manager.

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Exercise from Olga Afanasyeva, Virginia Evans, Victoria Kopylova, Practice Exam Papers for the Russian State Exam, 2010 Revised Edition, Moscow: Express Publishing/Prosveshchenie Publishers. 

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