Tuesday, November 27, 2012

S201-205 Homework: a letter of complaint

Here is the situation:
You went out for dinner with your friends to celebrate your birthday. You were very disappointed with the service you received. Write a letter of complaint to the restaurant manager explaining why you were dissatisfied and asking for an explanation and an apology.
Write 100-140 words. Remember the rules of letter-writing. Please bring your letter to class next week.

  • If you don't know the restaurant manager by name, you can use this format:
Radio Street Restaurant
Attention: Manager
  • First paragraph: Introduce yourself, explain why you are writing.
  • Second paragraph: Briefly tell what happened at the restaurant.
  • Third paragraph: Ask for the action(s) you want from the manager.

Exercise from Olga Afanasyeva, Virginia Evans, Victoria Kopylova, Practice Exam Papers for the Russian State Exam, 2010 Revised Edition, Moscow: Express Publishing/Prosveshchenie Publishers. 

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